Frequently Asked Questions
I have never had a massage before. What should I expect?
At Revive Wellness and Massage, we make sure your experience is a positive one.
A registered massage therapist will review your intake form and discuss goals for your treatment. This can be a specific pain or injury, general body maintenance, relaxation, or any other aspect you'd like to discuss.
You can feel comfortable explaining any details with our registered therapists. Your treatment will be professional and confidential. All information given to the massage therapist is confidential under PIPEDA guidelines.
Your therapist may take you through postural and mobility testing prior to treatment. Then, you will be asked to lay on the massage table, undressed and fully covered.
During your massage, be sure to mention any discomfort so your therapist can adjust the treatment.
Enjoy your massage!
Do I wear clothes?
Massage with oil is best with minimal clothing to allow for better skin contact during the treatment. You may undress to your comfort level or ask to be fully clothed.
While undressed, you will be fully covered by sheets or towels and only have the area being worked on undraped.
Some treatments do not require you to remove and clothing.
Should I tip the therapist?
Tips are neither expected nor required at Revive Wellness and Massage. However, if you wish to offer an extra tip for exceptional service, you are welcome to do so via cash or transaction terminal. The full amount of your tip will be given to the therapist that treated you.
I booked my appointment but something came up. What is your cancelation policy?
We fully understand life happens, keep us in the loop if you are unable to make it to your appointment.
24-hour notice is required if you must cancel or reschedule your appointment. If less than 24-hours notice is given, you will be charged the full price of the service. This must be paid prior to re-booking.
This policy applies to new and existing customers and is non-negotiable.
By scheduling with us, you are agreeing to adhere to this policy.
